Machine learning and Artificial Intelligence are impacting our lives in more ways than the naked eye can see. We encounter it every single day and it already has a huge impact on all aspects of running a successful business, including how we manage Corporate Learning & Development most effectively.
Think about the payments you make with your contactless card; the times Netflix suggests a TV show that you might like or the suggested jobs that LinkedIn thinks you might be interested in. These actions are all powered by artificial intelligence.
When it comes to learning, the options for enhancing learner experiences and improving learning outcomes – whether through voice recognition, machine learning or augmented reality – are endless.
To describe Artificial Intelligence in a simple way and its relation to learning, I like to break it into three rings:
Artificial intelligence is the ability of a system to learn new things on its own without being encoded with commands. As humans, it is what we learn, the new knowledge that we acquire.
Very similar to how we learn as human beings, with Machine learning you feed the system with data, and once a new concept is understood then it can be applied. This is the technique we are best at today.
Deep learning is a little more complicated but can be described as a technique that learns from trial and error. Over time, it learns to differentiate the factors and predict outcomes. This is what we do when we watch YouTube and try to pick up skills on our own. It takes longer but you end up having far more and better understanding of what matters to you.
These tools have a great impact on the way businesses interact with technology moving forward. Looking at your online shopping experience, you probably still encounter the prompts: “Would you like to add this to your basket?”, “People also buy this,” or when you like a picture on a social media channel and more of the same type of images then appear on your timeline. Magic? Not at all. These actions are all based on previous behaviors that personalize our future experiences.